GET /api/helpdesk

Request	`GET /api/helpdesk`
Authentication	Session cookie required
Handler	`backend/email_support.py`

What it does

Reading the inbox is the poll. There is no cron here, and opening or revisiting Support is exactly when the operator's real question is 'did anything just come in' — so this GET polls inbound mail for the resolved founder before it answers.

Authentication

Session cookie required. Send the ff_session cookie. Without one the engine treats the caller as a new visitor with no holds and no claims, and returns a new cookie to use from then on.

Parameters

Parameter	In	Type	Required	Description
`ff_session`	cookie	`string`	Optional	The session identifier. Omit it on the first call and store the value the response sets; every later call must send the same one or the engine treats the caller as a new visitor with no holds and no claims.

Request

The cookie jar carries the session between calls. Angle-bracketed values are the parameter types from the table above.

cURLJavaScriptPython

curl -s -b cookies.txt -c cookies.txt \
  "https://flowfinds.ai/api/helpdesk"

const res = await fetch("https://flowfinds.ai/api/helpdesk", {
  method: "GET",
  credentials: "include",
});
const data = await res.json();

import requests

s = requests.Session()
r = s.get("https://flowfinds.ai/api/helpdesk")
data = r.json()

Recorded example

curl -s -b cookies.txt -c cookies.txt \
  "$FLOWFINDS_ORIGIN/api/helpdesk"

Responses

`200` — Always. Tickets and desk state for the resolved founder.

Errors

This endpoint has no failure path of its own. An uncaught exception anywhere in the engine is still returned as structured JSON by the shared guard.

GET /api/tracking — This founder's orders, and nobody else's.
GET /api/revenue — Confirmed revenue, per store and per currency.
GET /api/satisfaction — The satisfaction sample.
POST /api/helpdesk — Act on a support ticket.
POST /api/support — Ask the support agent a question.
GET /api/todos — The operator's task list.
POST /api/todos — Add, complete or delete a task.

Back to the API reference index, or read the cookbook for recipes that compose this endpoint with others.