Consumer terms of service

1. Parties and scope

This agreement is between FlowFinds Solutions Kft., a company registered in Hungary (company registration number 13-09-242910, VAT number HU32903081) — “FlowFinds”, “we”, “us” — and the individual who created the account (“you”).

1.1 These terms apply to you if you use FlowFinds wholly or mainly outside your trade, business, craft or profession. If you use it to operate a shop or on behalf of an organisation, the commercial terms apply instead, and they, not these, are the agreement between us.

1.2 “The service” means the FlowFinds application at FlowFinds, its API, and the storefronts, artefacts and reports it generates for you.

1.3 The acceptable use policy, the service-specific terms, the billing and refund terms and the privacy policy form part of this agreement. Where a service-specific term conflicts with a clause here, the service-specific term governs for that service only.

2. Your account

2.1 An account is created against an email address and is held by one person. We verify the address by sending a single-use sign-in link; there is no password to lose, and anyone with access to the mailbox can sign in. Keep the mailbox secure, and tell us at [email protected] if you believe it has been compromised.

2.2 You must be at least 18 and legally able to enter into this agreement.

2.3 You may not share, sell or transfer the account. Work done under your account is treated as done by you.

3. What we provide

3.1 FlowFinds runs a set of agents that research products, generate a storefront and its copy, price an offer against observed listings, draft advertising and organic campaign material, and monitor orders and support after a sale. Each tool is metered separately and refills on a rolling window, so exhausting one does not stop the others.

3.2 The agent produces judgements, not guarantees. A product it finds, a price it proposes and a campaign it drafts are recommendations, made from evidence it shows you, and you decide whether to act on them. We publish how well the agent performs on a fixed benchmark at research precisely so that this claim can be checked rather than trusted.

3.3 We do not promise commercial success, revenue, traffic, or that any product will sell. No statement anywhere on our surfaces should be read as such a promise.

3.4 Features change. We may add, alter or withdraw a feature; where a withdrawal materially reduces what a paid plan delivers, clause 9 applies.

4. Product claims and exclusivity

4.1 When the agent finds a product for you, you may claim it. A claim records the product against your account and places it out of reach of other FlowFinds accounts, so that two founders are not sent the same product on the same day.

4.2 An unclaimed selection is a temporary hold and expires. A claim persists while your account is open, and is released when you pass the product, claim a different one, or close the account. A released product may be offered to someone else.

4.3 Exclusivity is exclusivity within FlowFinds and nothing wider. We do not control the supplier, the marketplace or any other seller, and we cannot and do not promise that no one outside FlowFinds sells the same product.

5. Your content and the output

5.1 You keep ownership of everything you put into the service: product photographs, brand names, copy, supplier details and store settings.

5.2 You own the output the agent generates for you — storefront pages, copy, offer figures, advertising artefacts and reports — to the extent we can grant it. Similar output may be generated for other customers from other inputs; ownership of your output does not stop that.

5.3 You grant us the licence we need to operate the service: to store, process and display your content to run the tools, generate your store, and provide support. That licence ends when the content is deleted, except where a copy persists in a backup for the period described in data handling and retention.

5.4 Generated output can be wrong. Check any factual, legal or safety claim in generated copy before you publish it — product compliance, labelling and consumer-facing claims are your responsibility as the seller.

6. Acceptable use

6.1 You must use FlowFinds lawfully and within the acceptable use policy, which forms part of this agreement and is written in plain terms.

6.2 You must not attempt to extract model weights or prompts, circumvent metering or the claim system, resell agent capacity as your own service, or automate the interface to a degree that degrades it for others.

6.3 You must not use FlowFinds to sell goods you are not permitted to sell, to infringe another party’s intellectual property, or to make claims about a product that you know to be untrue.

7. Payment, renewal and refunds

7.1 The free plan requires no card. Paid plans are billed monthly in advance and renew until cancelled. Current plans and prices are on pricing.

7.2 Card payments are taken by our payment provider. We do not receive or store your card number; we store the provider’s reference for the transaction. See sub-processors.

7.3 Advertising money you add to your account is a separate, refundable balance and is never spent on subscription fees. The full mechanics, including the withdrawal right below, are in the billing and refund terms.

8. Right of withdrawal

8.1 As a consumer you normally have 14 days to withdraw from a distance contract without giving a reason, under Government Decree 45/2014 (II. 26.) implementing Directive 2011/83/EU.

8.2 FlowFinds is digital content supplied immediately. When you subscribe, you are asked to give express consent to performance beginning at once and to acknowledge that you thereby lose the right of withdrawal for the part already performed. If you do not give that consent, performance begins after the 14-day period.

8.3 Where the withdrawal right does apply, tell us at [email protected] within 14 days of the contract. We refund within 14 days of receiving the notice, by the same means you paid.

8.4 An unspent advertising balance is your money and can be withdrawn at any time, independently of this clause.

9. Suspension and termination

9.1 You may close your account at any time from the account settings, or by writing to us. Closing ends the subscription at the end of the paid period; we do not pro-rate a partial month unless the closure is caused by our breach.

9.2 We may suspend or limit an account immediately where it is being used unlawfully, where it threatens the security or stability of the service, or where a payment provider reverses a charge. Where the circumstances allow it we warn first and give you a chance to fix the problem.

9.3 We may terminate this agreement on 30 days’ notice, refunding the unused part of any period you have paid for.

9.4 After closure, data is deleted on the schedule in data handling and retention. Export anything you want to keep before you close the account.

10. Liability

10.1 Nothing in this agreement excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded against a consumer.

10.2 We are liable for foreseeable loss caused by our breach of this agreement. We are not liable for loss that was not foreseeable, nor for lost profit, lost sales or lost goodwill arising from a commercial decision you took on the agent’s recommendation.

10.3 Where liability may lawfully be capped, our total liability in any 12-month period is limited to the greater of the amount you paid us in that period and EUR 100.

11. Changes to these terms

11.1 We give at least 30 days’ notice by email before a change that reduces your rights or increases your obligations takes effect, and we publish the revised date at the top of this page.

11.2 If you do not accept the change, close your account before it takes effect and we refund the unused part of the current paid period. Continued use after the effective date is acceptance.

12. Governing law and disputes

12.1 Hungarian law governs this agreement. As a consumer you also keep the protection of the mandatory law of your country of residence in the EU.

12.2 Complaints go first to [email protected]. If we cannot resolve it, you may refer the matter to the conciliation board (békéltető testület) competent for your place of residence, or to the courts of Hungary. The European Commission’s online dispute resolution platform is available at ec.europa.eu/consumers/odr.

12.3 If a clause is held unenforceable, the rest of the agreement continues to apply.