Help centre · Product
Something is down — what to check and who to tell
Check the status page first; if it does not show your problem, a report from you counts as a detection.
The status page is measured every five minutes from our own infrastructure and shows the current state of every service, the last ninety days, and every detected outage. If your problem is there, it is being worked on and updates appear on that page.
If it is not there, write to support with what you were doing, the time, and any error text on screen. A customer report is treated as a detection, not a complaint: it starts the same process an automated alert would.
A security problem goes to the security address instead, under the responsible disclosure policy, and never into a public channel.
The pages that govern this
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Still stuck? Write to [email protected], or go back to the help centre.